gh22's Privacy Policy
Your personal information is completely safe with us. Here we transparently explain how gh22 collects, uses, and protects your data.
gh22 gives the highest priority to its users' privacy. We believe you should have full control over your personal information. This document will inform you about what data we collect, why we collect it, how we store it, and what steps we take to protect your information. If this policy changes, we will notify you through the relevant channels.
What information we collect
We collect various types of information when you create an account and use the services on gh22. The purpose of collecting this information is to provide you with the best service and to ensure the security of the platform.
Personal identification information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Permanent and current address
Financial transaction information
- bKash, Nagad, Rocket, or bank account details (required for deposits and withdrawals)
- Transaction history and amounts
- Information related to payment methods
Technical and usage information
- IP address, browser type and version
- Device type (mobile, tablet, or computer)
- Time, date, and session information when accessing the site
- Log of pages visited
- Gaming activity and preference-related information
Communication information
- Records of conversations with our support team via live chat or email
- Information related to complaints and requests
How we use your information
gh22 uses your information only for the specific purposes listed below. We never sell your information or transfer it to unauthorized third parties.
Account management and verification
Information is used to confirm your identity, create and manage your account, and prevent fraudulent activity. Age verification is essential, particularly to prevent those under 21 from using the platform.
Service delivery and improvement
Information is analyzed to personalize your gaming experience, provide relevant offers, and improve the functionality of the platform.
Financial transaction processing
The necessary financial information is used to complete deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer.
Security and monitoring
Technical information is used for account protection, fraud detection, and prevention of money laundering.
Legal compliance
Information may be used as needed to ensure compliance with applicable laws and regulations and to respond to any requests from regulatory authorities.
Communication and support
Information is used for support-related matters, to communicate important updates, and to gather your feedback for service improvement.
Sharing information with third parties
gh22 does not sell your information. However, information may be shared with selected third parties in the following limited circumstances:
Payment processors
The necessary financial information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, or bank. These institutions follow their own strict privacy policies.
Technology and service providers
We work with trusted partners for server hosting, cybersecurity, and technical services. Only the information necessary to provide those services is supplied to them.
Legal obligations
Information may be disclosed in accordance with applicable laws of Bangladesh, court orders, or directives from regulatory authorities. In such cases, we provide only the information legally required.
Cookies and tracking technology
gh22 uses cookies to improve the functionality of the website and platform. Cookies are small data files stored in your browser.
Essential cookies
These cookies are necessary to maintain login sessions and ensure the basic functionality of the platform. Without them, the platform will not work properly.
Analytical cookies
These cookies are used to understand how you use the platform, which helps us improve our service. The data collected is anonymous and aggregated.
Preference cookies
These cookies are used to remember your language preferences and other platform settings, so your experience is more personalized on each visit.
Cookie controls
You can control or delete analytical and preference cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform.
Data storage and security
Retention period
Account information is retained for as long as the account is active and for the period required to meet legal obligations. Records of financial transactions are kept for a specific period as required by applicable law. After a request to close an account, information is deleted unless there is a mandatory legal requirement to retain it.
Security measures
gh22 uses industry-standard technology to protect your information:
- SSL encryption: All data transmissions are secured by SSL/TLS encryption
- Data-at-rest encryption: Sensitive information stored on servers is kept in an encrypted state
- Access controls: Only authorized personnel can access the necessary information
- Security audits: Regular security testing and vulnerability assessments are conducted
- Two-factor authentication: An additional layer of protection is provided for accounts
Your rights in data protection
You have the following rights regarding your personal information at gh22. Contact us to exercise these rights.
Right to access
You can request to view any information we hold about you.
Right to rectification
You have the right to request the correction of inaccurate or incomplete information.
Right to erasure
In certain circumstances, you can request that your information be deleted.
Right to object to processing
You have the right to object to the use of your information for specific purposes.
Right to data portability
You can request to receive your information in an easily readable format.
Right to withdraw consent
For information processed on the basis of consent, you can withdraw that consent at any time.
Protection of minors' information
gh22 strictly does not provide services to anyone under the age of 21. We do not knowingly collect or process the information of minors.
If we discover that a minor has used the platform or provided information, we will immediately close that account and delete the collected information. If a parent or guardian suspects their child is using the platform, please notify our support team.
For users aged 21 and above only.
Changes to the privacy policy
gh22 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be displayed when you access the platform
- An email detailing the changes will be sent to your registered email address
- The "last updated" date at the top of the page will change
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree to the changes to the policy, you may request to close your account.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team provides assistance in Bengali seven days a week, 24 hours a day.
Live chat
Use our 24/7 live chat service for immediate assistance. Speak directly in Bengali with one of our support representatives.
Send any privacy-related requests to: [email protected]
For more information, also visit our FAQ page, Terms and Conditions, and Responsible Gaming page.
Play safe, enjoy with peace of mind
Every piece of your information on gh22 is encrypted and secure. Responsible gaming and data protection are our commitment.