Responsible Gaming Policy

gh22 Responsible Gaming — In Your Control

gh22 believes entertainment should be enjoyable, not stressful. Use our responsible gaming tools to keep your gaming experience safe and in control.

Our Commitment

Why Is Responsible Gaming Important?

Online gaming can be an enjoyable form of entertainment — but it should never be a source of financial or mental stress. At gh22, we believe every player has the full right to set their own limits. Responsible gaming means enjoying yourself while staying in control of your time and money.

We are committed to creating an environment where players can make informed decisions. On this page you will find out how to set deposit limits, take a temporary break, or apply for a complete break. Our support team is always here for you.

Remember: Online gaming is for entertainment only. Never play with borrowed money, and do not chase losses by placing more bets.

21+

For Adults Only

All games and services at gh22 are for individuals aged 21 and above only.

Age Limit

The 21+ Age Requirement

To ensure responsible gaming in Bangladesh, gh22 strictly enforces the 21-year age limit. We verify age at registration and may request additional identification if there is any doubt.

If you believe someone you know is gaming while underage, please let us know via live chat. Protecting minors is our highest priority.

  • Age verification is mandatory at registration
  • National ID verification in suspected cases
  • Underage accounts are closed immediately
Protection Tools

Stay Protected — Our Tools

gh22 provides a range of responsible gaming tools to help you stay in control.

Deposit Limit

Set a limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Lowering a limit happens right away; increasing one requires a minimum wait of 24 hours.

Control Money Management

Session Time Limit

Set a maximum duration for each gaming session. gh22 will warn you before the time runs out, and the session will end automatically once the set time is reached.

Time Management Protection

Loss Limit

Decide in advance how much you are willing to lose. Once you have lost that amount, your account will automatically stop accepting new bets for that set period.

Financial Safety Prevention

Time-Out Break

If you feel you need a break, take a time-out for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make deposits. Once the break is over, your account will become active again automatically.

Break Refresh

Self-Exclusion

If gaming has become a real problem, request self-exclusion. You can ask to close your account for 6 months, 1 year, or permanently. Once the request is made, it cannot be reversed before the set period ends.

Long-Term Protection Serious Step

Reality Check Reminders

You will receive pop-up notifications at regular intervals reminding you how long you have been playing and the total amount wagered. These reminders help you make informed gaming decisions.

Awareness Transparency
Assess Yourself

Recognize the Signs of a Gaming Problem

Ask yourself the following questions. If your answer is "yes" to more than one, it may be time to take a break or seek support.

Are you spending more money on gaming than your budget allows and regretting it afterward?

Are you increasingly inclined to bet more in order to win back money you have lost?

Do you feel restless, irritable, or stressed when you are not gaming?

Are you spending more time gaming while neglecting family, friends, or work responsibilities?

Have you borrowed money or spent your savings because of gaming?

Are you hiding your gaming habits from your family?

If you notice any of the above signs in yourself, contact our 24/7 live chat today or activate self-exclusion or time-out from your account settings.

Practical Advice

Helpful Tips for Safe Gaming

Set a Budget in Advance

Decide how much you will spend each week before you start. Treat that budget as entertainment spending — with no expectation of getting it back.

Take Regular Breaks

Take at least a 10-minute break every hour. Get up, walk around, drink some water — keep both your body and mind refreshed.

Set a Win Goal

Stop once you have won a set amount. Keep a clear head rather than risking giving it all back out of greed.

Let Someone Close Know

Letting a family member or trusted friend know about your gaming habits creates accountability and makes it easier to get help at the first sign of a problem.

Step by Step

How to Activate Protection Tools

01

Log In to Your Account

Log in to your gh22 account and go to the "Account Settings" page.

02

"Responsible Gaming" Tab

Click on the "Responsible Gaming" option in Settings and choose the tool you prefer.

03

Set a Limit or Time

Enter the amount for your deposit limit, session time, loss limit, or time-out and confirm.

04

Get Help from Support

If you have any trouble or want to self-exclude, contact us directly on live chat — we will help you straight away.

Common Questions

Questions About Responsible Gaming

Lowering a limit takes effect immediately. However, if you want to increase a limit, you must wait at least 24 hours after making the request. This delay is intentional — to prevent decisions made in the heat of the moment.

Yes. If there is any withdrawable balance in your account at the time you request self-exclusion, it will be returned to your registered bKash, Nagad, or Rocket number after the verification process is complete.

A time-out is a temporary break — from 24 hours up to 30 days. Once it ends, your account becomes active again automatically. Self-exclusion is a long-term or permanent measure — for a minimum of 6 months. During this period, your account cannot be reactivated under any circumstances.

First, have an open and honest conversation with them and encourage them to seek professional help. If they are a gh22 user, contact our 24/7 live chat — we can put the necessary protective measures in place on their account.

No. All games and services at gh22 are for people aged 21 and above only. Age verification is mandatory at registration. If we have reason to suspect a minor is using any account, we will suspend it immediately and conduct an investigation.

You can get support in Bengali through our 24/7 live chat. Alternatively, email us at [email protected]. Our specialist team is always ready to help with any issue related to gaming problems.
Help and Support

If You Are Struggling, We Are Here

If you feel gaming is getting out of control, take action today. Asking for help takes courage.

Enjoy the Entertainment

Enjoy gh22 Games Responsibly

Have fun within your own limits — cricket betting, slot games, or live casino.